Monday, 17 September 2001

Yes, I work with computers, but please understand when I say “I can’t help you. I’m sorry.” It’s not that I’m trying to be a jerk, but computers are my job, not my life.

Simple issues are not a big deal. Unfortunately, it often turns out to be anything but “just a quick question.” Sure, not every question is a study in quantum physics, but most require background information. That background works on both sides, for me to grasp the question and for you to absorb the answer.

In my younger days, and in my own mind, I was an expert in all things digital. However, there was less to know back then. It’s been said that a wise man understands what he does not know. One thing I don’t know is everything there is about computers, no one can.

Computers have evolved into simple tools. Like hammer and nails to a carpenter, computers help put food on the table. And, like paint and canvas to an artist, they are tools used for self-expression. But like a carpenter or an artist, computers are not my entire existence and reason for being.

Finally, all of those “quick questions,” five minutes here and an afternoon there really add up. Even if it were possible to help everyone and solve every issue, I wouldn’t have time to fix the problem with my computer.